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LOGIN FAQ

Where are my pictures?
If you have been granted access to a gallery, log in first, then click on My Pictures next to your name toward the top left corner of the screen.

What is My Pictures?
My Pictures are galleries that have limited access to them that you have access to.

Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click on the forgot password link on the login screen.

I have been sent access information for a gallery, what do I do?
Click the Access Gallery link. Enter in the access code on that page. If correct, you will be able to view the gallery. If you have an account and are logged in, then you will only have to do this once and this gallery will be listing in My Pictures.

ORDERING AND SHIPPING

Is there an order minimum?
Yes, the order minimum for events is $30. For portraits, it is $250.

How soon after I place my order will it arrive?
Standard print orders are shipped 1-2 weeks after ordering and payment receipt. Albums, Fine Art prints, canvases and other products can vary depending on the time of year. If you want to get an estimate, please email Kristy what you'd like to order and she can give you an up to date time table.


Shipping on orders containing only prints will ship via UPS or USPS. Orders containing other products will be shipped via FedEX. The other option is pick-up in Bay Ridge, Brooklyn.

How do I add images to a collection?
Add the collection to your cart. To add photos to your collection, click on the thumbnails in the gallery and you will see an option to add that photo to the collection. Also when viewing photos in the gallery, there will be a My Collections button to select your collection to add photos to.


IMAGE FAQ

What is retouching?
Retouching is an optional service on a per images basis. It is only charged once per image so duplicates will include retouching at no additional charge. The basic level includes skin smoothing, teeth whitening and blemish removal. The advanced level includes everything in the basic level plus, stray hair removal, slimming of one body part etc. Please specify in the comments section exactly what you'd like. If the request is too much for the advanced option, I'll send you a quote.

What is the difference between standard, inkjet and fine art prints?
Standard prints are digital chromogenic or C-prints, which are created by printing on a continuous tone printer with silver-based paper. Depending on the paper type and care, these prints should last about 40-50 years displayed, up to 100 in dark storage or in a album. My inkjet and fine art prints are archival inkjet prints printed on different substrates. Fine art gloss and matte are thicker than the standard inkjet paper. These papers offer the widest gamut, dynamic range and detail sharpness as compared to C-prints. Depending on the paper type and care, these prints should last 100+.

How to protect my prints from fading?
Keep displayed prints out of direct sunlight and high temperatures. Opt for a UV protective glass or plexi glass.

Tell me about standard canvas prints and KMP canvas prints.

Standard canvas prints are printed on commercial grade surfaces that resemble canvas and are readily available from online retailers at discount prices. The gamut of color (saturation) is limited and getting color to print accurately is difficult. The print may or may not be archival. If you are only looking for a display canvas for a few years, this is an economical option and I have clients who will buy digital files from me and order these.

However, if you are looking for a piece of fine art your family can enjoy for decades, I highly recommend my fine art canvas. These prints are printed with an archival inkjet printer on the most beautiful canvas I have ever seen. The texture is almost smooth, white, and colors look fantastic. I ensure this by previewing a proof before the final print is made. Lastly, the print is coated with a UV protective sealant. Finally, the image is stretched, but it can also be delivered rolled ready to be stretched locally.

For more information on print longevity, read this:
http://www.kenallenstudios.com/KAPaper_DigitalFineArt.pdf